Welcome to https://www.wildthymecafe.co.uk/gregsimpson (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and contact us using our contact form.
1. Information We Collect
a. Information you submit via the contact form
When you use our contact form, we collect the information you submit so we can respond to your enquiry. This includes:
- Your name
- Your email address
- Your phone number (if you provide it)
- The message you send
b. Automatically collected data
When you visit our site, we may automatically collect certain information about your device and site usage, such as:
- IP address
- Browser type
- Pages viewed and time spent on pages
- Date/time stamps
- Referring website/page
This helps us keep the site working properly and understand general usage.
2. How We Use Your Information
We use your information to:
- Respond to enquiries submitted via our contact form
- Provide customer support and follow up where needed
- Maintain and improve the website
- Protect the site against spam, abuse, and security threats
- Comply with legal obligations
3. Contact Form Email Delivery
When you submit our contact form, your message is sent to us by email so we can respond. We do not intentionally publish your message on the website.
Please note: once delivered, your enquiry will be stored in our email inbox and may also be stored by our email provider in line with their retention and backup practices.
4. Lawful Basis (UK/EU GDPR)
If UK/EU data protection law applies, we process your personal data on the following lawful bases:
- Legitimate interests: to receive, manage, and respond to enquiries, and to keep our website secure and functioning.
- Consent: where you choose to provide optional details (for example, a phone number) or where consent is required for cookies.
- Legal obligation: where we must keep or provide information to comply with the law.
5. How Long We Keep Your Data
We keep contact form enquiries only as long as needed to respond to you and handle any follow-up. We typically retain contact enquiries for up to 12 months, unless:
- we need to keep them longer to resolve an ongoing matter, or
- we are required to keep them for legal, regulatory, or accounting reasons.
If you request deletion sooner, we’ll consider it in line with our legal obligations.
8. Data Security
We use reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies if you visit them.
10. Your Rights
Depending on your location, you may have rights to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
To exercise your rights, contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top will be updated accordingly.
12. Contact Us
If you have questions about this Privacy Policy or want to make a request about your data, contact us:
- Email: info@wildthymecafe.co.uk
- Website: https://www.wildthymecafe.co.uk/gregsimpson